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Front of house Lead

Job Description

The Front of house Lead is an essential component in making sure that the overall goals of the store are achieved. These goals include assisting managers, providing excellent customer service, ensuring quality is paramount, and cleanliness.

Key Responsibilities

  • Build meaningful relationships with your team and customers, rooted in authenticity — invest time to build trust

  • Empower your team to create meaningful connections with each other and the guests every day

  • Setting an example for creating an amazing guest experience

  • Understanding how to appropriately address both employee errors and victories, providing constructive criticism and corrective action when needed

  • Maintaining a positive attitude and decorum in the workplace at all times

  • Maintaining consistent attendance and punctuality.

Required Knowledge, Skills and Abilities

  • Previous supervisory experience

  • Extreme attention to detail

  • Ability to multi-task and set priorities

  • Friendly attitude & team player

  • Curiosity to continue to learn

  • Flexibility to work a variety of shifts including mornings, afternoons, weekends, and holidays

  • Ability to remain calm and focused in a fast-paced environment

  • Ability to work in a standing position for long periods of time (up to 10 hours)

  • Ability to bend, reach, stoop, and lift up to 30 pounds

  • Fluency to read and communicate in English

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