Job Description
We call our Cashiers, Guest Experience Team Members. They are an integral part of the guest experience, through daily face-to-face customer interaction. Our delicious doughnuts, cinnamon rolls, pastries, and coffee can speak for themselves. However, it takes an incredible front-of-house team to round out our customers' experience in our retail location, food truck, and events. This position will be responsible for crafting thoughtful and personalized experiences for our guests from greeting them, to ringing and packaging their orders. The Guest Experience Team Member reports to the Assistant Manager. We encourage all our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep things running smoothly.
Key Responsibilities
Maintaining professionalism in the workplace. Balancing customer service and a great camaraderie within the company
Mastering the art of knowing your customers - who your regulars are and what they order
Assisting customers in a happy, positive, genuine way all the time to ensure they feel at home
Keeping a welcoming attitude; guiding customers through the menu to find something they like.
Maintaining consistent attendance and punctuality
Gaining an in-depth knowledge of the Point of Sale (POS) software and other digital applications used at the store
Maintaining 100% accuracy when using the POS system and handling money
Completing opening and closing checklists, always working to set the next shift up for success
Learn and maintain knowledge of our changing menu to effectively communicate all ingredients to guests
Neatly and quickly package customers’ orders
Checking product quality and using the FIFO method (first in, first out) throughout the shift
Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line
Ensure FOH has essential supplies and restock as needed, including boxes, paper goods, cleaning chemicals, bakery tissue, etc. needed for daily operations
Maintain cleanliness and organization of all areas in the front of house
Maintain cleanliness of front line, storefront, bathrooms, and entrance
Ensure the store is sparklingly clean at ALL times
Adhering to all safety and health regulation policies set forth by management
Required Knowledge, Skills, and Abilities:
Previous experience in a food service/customer service role
Team player with a positive can-do attitude
Quick and adaptable learner
Excellent communication skills
The ability to provide personable customer service and a desire to make connections with guests everyday
Accountable in upholding company standards
Open availability, including weekends and holidays
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